Support


Mayan EDMS LLC is the company behind Mayan EDMS and the primary commercial services provider.

Support plans

Community End user (non commercial) Government & non-profits Commercial Enterprise
Best for Home users, developers Home users Government & non-profits Business users Resellers, OEMs, cloud providers
Mailing list (Links below)
Guaranteed response
Response by qualified personnel
Unlimited email access
Consultation discount
Regular business hours
Extended business hours
Holidays
Response time 48 hours 24 hours 24 hours 2 hours
Onboarding
Account management Pooled account management Pooled account management Pooled account management Assigned account management
Price Free $4.99 USD /month $49.99 USD /month $79.99 USD /month $299.99 USD /month
Note: Support plans cover only help with topics directly related to Mayan EDMS features. For other topics like: deployments (other than those documented), database installations, custom development, plugins, rebranding, Web servers, SSL, etc, see the consulting option.

Subscribe

Support option

Consulting

Consulting is serviced via e-mail or voice call. Price of consultation is $125 USD per hour (or $87.50 USD for support plan subscribers, a 30% discount), billed to the next 15 mins.

Procedure:

  1. An advance of one (1) hour of consultation must be purchased (use the form below).
  2. Send your consultation query to support@mayan-edms.com or schedule a voice call using: https://calendly.com/mayan-edms. Include the payment transaction ID in both instances.
  3. Balance for consultations shorter than one (1) hour will be reinbursed, otherwise consultation time after the first hour will be subsequently billed.

Consulting

Price option